How To Switch Your Broadband Supplier – Need To Change Your Broadband Provider, must read this
Written by Mark
If you need to Switch your Broadband provider must read this guide to understand the simple steps involved in moving from one supplier to another. Your decision to move from one supplier to another can be based on any factor such as moving to a newer place which already has a Broadband connection and you want to take over it , you find a better cheaper deal or if you are not happy with the current service. So what rules apply when you plan to make a switch, let’s find out.
What you need to make this switch happen
In order to move from one supplier to another you need to get yourself a MAC code, which is an essential requirement and demanded by the new company you would like to subscribe to.
What is a MAC code for broadband
MAC stands for (Migration Authorisation Code) which you can obtain from your current/previous provider in order for the new supplier to take charge of the Broadband facility in your house. All ISPs and Broadband providers have a legal obligation to provide you with the MAC code if you are legally legible to make a switch.
What makes you legible or not legible to switch your broadband
If you have signed up for a contract and you have not finished your contract duration, you can’t simply switch your provider unless the contracted period is over.
If you have any outstanding/unpaid bills to pay to your current provider it is unlikely that the supplier will hand over the MAC code until you clear your bills.
What if your contract is not finished? – Can you still make a move?
Yes and No , if you are not willing to wait and let your contract period run out and still want to transfer from one provider to another the simple answer is ‘it’s not possible’ without incurring some extra costs. If you are desperate and also willing to bear the extra costs then perhaps you can pay the total rental amount for the outstanding periods and obtain your MAC code.
So how does it work? – Broaband Migration or Transfer Process
- You can obtain your MAC code from your current provider ‘free of cost’ within five working days.
- Give this MAC code to your new provider and ensure you do so well in time before your MAC code expires. If your MAC code expires you can still ask for a new MAC code.
- The use of MAC code has been made necessary by law and all ISPs usually offer full support and assistance when you plan to make a switchover.
- Your new providers should accept a valid MAC code. They can still refuse to accept a MAC code if you do not fulfill their subscription criteria, if you don’t happen to live in their service coverage ares, or if you fail a credit check.
- With the new MAC code accepted the new ISP (Internet Service Prover) should send their technical staff to take over the current internet infrastructure installed in your home and activate their service.
- If you happen to use a local cable service or Bulldog broadband you might not require a MAC code, as these providers will take out their cables and equipments so you can let the new provider install a new facility for you.
If you are planning to switch your provider we advise you to give them a call and speak to both parties involved; that is the current provider and the new provider and ask for assistance as to how you can initiate the migration process.